Terms & conditions

Who we are

carmelloprints.com is operated by Carmello & John Ltd, a company registered in England & Wales (no. 17159080), registered office 4th Floor Office, 205 Regent Street, London, W1B 4HB. Contact: hello@carmelloandjohn.com.

Ordering

When you place an order you make an offer to buy. A contract is formed when we confirm your order or dispatch it. We may decline an order, for example where we cannot fulfil it. All prices are shown in GBP and include any applicable UK VAT. Free UK delivery is included unless stated otherwise.

Personalised products

Our prints are made to your specification. Please check your design and wording carefully using the live preview before paying. Because the items are personalised, the right to cancel for change of mind does not apply once production has started. See our returns & refunds policy for your full rights, including where an item is faulty or not as described.

Your content

You keep ownership of the wording and details you enter, and you grant us the licence we need to produce and deliver your print. You confirm that your content does not infringe anyone else’s rights and is not unlawful; we may decline to print content that is.

Our content

The site, our designs, software, the star-map generator and all related materials are owned by Carmello & John Ltd and may not be copied or reused without permission.

Liability

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your statutory rights as a consumer. Subject to that, we are not liable for losses that were not foreseeable or that arise from circumstances outside our reasonable control.

Governing law

These terms are governed by the law of England & Wales, and any disputes are subject to the courts of England & Wales.

Changes

We may update these terms from time to time; the version that applies to your order is the one published when you order.